Frequently Asked Questions
Shipping & Delivery
How can I make a payment online?
When purchasing online with salt&pepper, we currently accept Visa, MasterCard, AMEX, PayPal and Afterpay as payment options for purchases.
How much does shipping cost?
We offer flat rate standard shipping within Australia for $11.95 on orders under $99 (inclusive of GST).
If your order is over $99 (inclusive of GST), standard shipping is FREE!
Need it quickly? We also offer Express Post for $14.95.
For more shipping information, please check our Delivery and Shipping Policy here.
When will you send my order?
Please allow 1-3 business days for your order to be dispatched.
During busy periods there may be some delays but rest assured we work as quickly as we can!
For more shipping information, please check our Delivery and Shipping Policy here.
How Can I Track My Order?
We use the Australia Post tracking service, allowing you to trace your parcel at any time. Once the Item has been dispatched from our warehouse, you will receive an email within hours advising of a tracking number and page to follow the progress of your delivery. You can also use the tracking number provided to track the progress of your order directly through Australia Post.
Do you ship internationally?
Currently salt&pepper only ships within Australia.
Can I change or cancel my order?
It may be possible for you to cancel or change your order if your order has not started the packing process in our warehouse.
Please contact one of our Customer Service Representatives on 1300 136 936 or email us and if cancellation or change remains possible, they will assist you.
Returns
There's a problem with my order, what do I do?
Our packing team take the utmost care when packaging your order but should an issue arise when you receive your parcel, please contact one of our Customer Service Representatives on 1300 136 936 or email us as soon as possible.
Can I return my order?
Items purchased online cannot be returned to salt&pepper or Myer stores.
Should you not be happy with your online purchase you are able to return it within 30 days from date of delivery.
To arrange a return please visit our Returns page and follow the instructions.
salt&pepper Product
The product I want is sold out!
If a product is flagged with an 'Out Of Stock' tag, this means that we are currently sold out, however, it might be back in stock in the coming months. Stay tuned via our Instagram, Facebook or sign up for our newsletters. We also have a wishlist option where you can create and account and add styles to your wishlist. We'll automatically email you when the item is back in stock (or reduced in price!)
If you search a specific product and are unable to find the product online, this means the product is sold out and unfortunately won't be back anytime soon but there's always something new available!
I've broken my favourite plate, help!
Selected salt&pepper dinnerware pieces are available individually so you can buy just 1 or 2 to replace breakages at home or to expand your setting.
If you can't find the style you need, please contact our customer service team via email and they'll be happy to assist.
I'd like to order volume quantities for my business.
salt&pepper dinnerware, glassware and cutlery is loved in restaurants and bars around Australia. If you're looking to purchase bulk quantities for your hospitality business, our corporate order team are here to help!
We can also help with corporate gifting for the staff, clients and customers during the festive season.
Check out our corporate order page or contact them directly via email.